Okay, I have had sooo many problems with bestbuy. There have been three occasions were they screw up.
1) Bought a Gateway Tablet PC from them and my pen malfunctioned so I took it in for the pen to get replaced and they wouldnt; we paid them $300+ for a performance service plan and they wouldnt replace something that costs $50.
2) Needed a replacement battery and I only get one battery replacement under the PSP. They send me the wrong battery and they deny it despite me going into the store and showing them it does not fit. Again they screw up and I had to pay up an extra $126 to replace something that they should have replaced.
3) Finally, I send my computer in for repair, the glass coating on the LCD screen needs replacing and the hinge needs tightening. They send it back and the screen starts clicking, the hinge cover comes loose, the cheap bezel discolors in a week, the keyboard comes back with a lot of flex. They create more problems.
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